West Midlands housing association Midland Heart is tendering for an electronic document and records management (EDRM) system to improve its operations.
Midland Heart will be back scanning files as part of a separate tender. Midland Heart is headquartered in Birmingham and the largest housing and regeneration business based in the Midlands.
It operates in 54 local authority areas, providing and maintaining homes for more than 70,000 people, managing over 31,000 properties and delivering care and support services to 6,700 customers.
Using the chosen EDRM system, all key documents will be scanned at point of entry including letters, invoices and general correspondence. The documents will be indexed and then follow a pre-defined workflow process.
Midlands Heart says the contract value for the new system will be between £150,000 and just over £170,000, over a contract period of three years, with an option of extending the contract for two further one year periods based on performance.
The EDRM system will act as the key document repository and workflow engine for all documents and invoices held within Midland Heart.
Northgate Housing and Lagan CRM systems will act as the first point of access for the majority of users, with linkages to the EDRM solution for the respective documents and images.