Some Virgin Media customers are currently experiencing problems sending and receiving emails.
According to Virgin Media’s service status checker, in areas where Virgin Media cable broadband services exist, there is a “fault disruption”, and “customers with ntlworld email address may be experiencing problems”.
The outage appears to be affecting customers across the UK, from London to Glasgow. Customers have reported the service being down since yesterday, on Twitter.
On Virgin Media’s community forum, a customer posted a copy of the error notice when trying to access emails that implies an ntlworld server problem.
“Unable to send or receive messages for the Ntlworld acccount. The host ‘pop.ntlworld.com’ could not be found. Please verify that you have entered the server name correctly. Server: ‘pop.ntlworld.com’ Windows Live Mail Error: 0x800CCC0D Protocol: POP3 Port: 110 Secure (SSL): No Socket Error: 11004,” said ‘Sues96’.
She added: “I know it happened once before, so before I go fiddling and changing things - I'd just like to know from the folk that might have a bit more info. I can't get it on the main 'My Virgin Media' page either. Just comes up as 'This webpage is not available.”
Dana Hashem, a Virgin Media spokesperson, said: “Some of our customers who use email addresses ending in @ntlworld.com are currently unable to send or receive emails. We are working to fix the problem and apologise for any inconvenience caused in the meantime.”
Virgin Media customers with other email addresses are understood to be unaffected by the issue.