Royal & SunAlliance signs 10-year contract with IBM

Insurance firm Royal & SunAlliance has signed a 10-year IT services agreement with IBM to manage its IT infrastructure and provide end-to-end service integration across 40 third-party technology suppliers.

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Insurance firm Royal & SunAlliance has signed a 10-year IT services agreement with IBM to manage its IT infrastructure and provide end-to-end service integration across 40 third-party technology suppliers.

The agreement extends the scope and term of a 2001 agreement between IBM and the insurance giant. It covers the operation and support of the insurance firm’s entire IT infrastructure, including mainframes, mid-range servers, desktops and e-business services. It is expected to bring cost savings and improved efficiency.

Jim Williams, Information Services director at Royal & SunAlliance, said the deal would ensure the company had “the right foundations in place to deliver an enhanced end-to-end service model”.

The deal represented “a significant investment” in software and hardware across all areas of the company’s UK business, he added.

Under the contract, Royal & SunAlliance and IBM will share joint architectural design authority. The insurance firm will move to a more standardised architecture, migrating away from its legacy infrastructure.


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