Roadchef has completed the in-sourcing of its IT and finance processing, leading to a saving of £1.5 million a year and the creation of more than 25 jobs.
Roadchef operates at 30 road locations and says it services 44 million visitors a year. Brands at the sites include McDonald’s, Costa, WHSmith and Days Inn.
The motorway service station operator had previously had a large chunk of its back-office functions hosted and managed in India. It has now transferred them to a new department based at its headquarters in Norton Canes, Staffordshire.
The company says the in-sourcing move has seen it update its infrastructure to the latest technology, including the implementation of a new SAP ERP system by HP, which it announced last year, and choosing a new credit card acquirer in Barclays.
Last year, RoadChef said a benefit of the HP system was that it would reduce the company's future reliance on external suppliers, as the company would be better placed to develop in-house accounting and information system capabilities.
Roadchef has also brought in QlikView to provide business intelligence and analytics, covering all areas of its business. This includes the system capability to predict demand across the network, allowing Roadchef to ensure staffing and stock levels are at an optimum before customers arrive.
Roadchef CEO Simon Turl said: “The idea behind this investment is not only to save money, but to ensure that all of our systems are best-in-class. We are now confident that we have a back office which works together more intelligently than that of any of our competitors, and helps provide a better experience for our customers.”
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