Outsourcing meets the crystal ball


In 2007 the National Outsourcing Association made some solid predictions including: BPO on the rise and greater regulation of the outsourcing industry. There were also some that left something to be desired, such as our recent claim that the stability in Kenyan government will make it a strong outsourcing location. Oops.

Hopefully in 2008 we will not make any more mistakes – particularly not of a similar nature to Federal Reserve Chairman Ben Bernanke who predicted in May 2007 that ‘We do not expect significant spillovers from the subprime market to the rest of the economy or to the financial system.’ Mmmm.

So, some of the main 2008 things that we think will happen are:

  • Knowledge Process Outsorucing to take off - the outsourcing of high value-add functions, such as research and development, is set to capitalise on the increasing popularity of, and trust in, business process outsourcing (BPO)
  • Innovation in outsourcing – 2008 will see more companies looking to outsourcing to create business innovation. Companies will be looking to work in partnership with outsourcing providers, to solve specific issues and look at ways to use outsourcing to transform business functions.
  • Business Oriented Metrics - are set to come to the fore, especially within BPO deals. Focusing on metrics that assess how the outsourcing deal directly impacts the business will allow decision makers to understand how outsourcing affects the organisation’s bottom line.

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