The service complements existing services provided via Gomez Performance Network, renamed to Gomez ExperienceFirst Network services and is based on the company's Universal Transaction Agent (UTA), which emulates browser or website interaction to capture and report single and multi-step, transactional web page performance information.
The agents reside on Gomez's network, to which customers connect via a VPN. Depending on the amount of services purchased, customers can also have agents installed within their firewalls and located closer to end-user desktops. The company said it offers a non-intrusive, lightweight agent to report on the performance in the last mile.
Gomez competes most directly with Keynote Systems, but also runs into vendors of end-user and customer experience measurement appliances such as Coradiant and Tealeaf. Actual Experience XF is scheduled to be generally available in the first quarter of 2007. The company says pricing will be based on consumption, and that it will release pricing for the service when it becomes available.
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