New web service to give IT end-user perspective

Gomez is this week announcing plans to release a service to enable IT managers to get more detailed data on web application performance from an end-user perspective.

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Gomez is this week announcing plans to release a service to enable IT managers to get more detailed data on web application performance from an end-user perspective.

The website monitoring and web application performance management tools and services vendor said Actual Experience XF can measure performance aspects of an online application, including download times, abandonment rates and service consistency.

The service can also tell IT or business managers where the customer is logging onto the site from demographically, the type of browser they are using and the size of the browser window – which can help website developers tweak page appearance.

Essentially, Actual Experience will show IT managers what the end user saw, said CTO Imad Mouline.

"We are going to sit inside transactions on the browser, which lets us see the actual traffic as it happens," he said. The Actual Experience XF service would require customers to embed a small bit of software code on their website and, when customers request the page and applications on it, the Gomez network is triggered to start measuring performance.

"Agent-based technologies can be a pretty big headache for network administrators," says Lisa Erickson-Harris, a research vice president at Enterprise Management Associates. "But agents can also provide more granular and detailed data as to what is actually happening on the desktop and much closer to the end user."