ITSM practitioner health check: The community strikes back

A while ago, in fact too long ago (but not in a galaxy far, far away), I wrote a blog called Giving Back To The IT Service Management Community where I surmised that IT service management (ITSM) practitioners need help beyond the...

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A while ago, in fact too long ago (but not in a galaxy far, far away), I wrote a blog called Giving Back To The IT Service Management Community where I surmised that IT service management (ITSM) practitioners need help beyond the ITIL books and associated training.

They need real-world help; whether this is by way of guidance, quick start templates to prevent the reinvention of the wheel, benchmarks or by other means. And that, while some members of the ITSM community already offer help, what practitioners really need is to be offered targeted and focused help. A response that is practitioner 'pull' rather than helper 'push'.

In short, I proposed that we need to do at least five things (as a community) to help:

  1. Recognize that we are a community and a community that often struggles with the same issues (particularly with ITIL adoption)
  2. Offer up our time to help out others (and often ourselves)
  3. Identify where our efforts need to be applied (for example with the creation of a set of standard (core) ITSM metrics and benchmarks)
  4. Deliver on our promises to the ITSM community
  5. Never stop trying to improve our collective ITSM capabilities and the quality of delivered IT and business services

The response to this "call to arms" has been magnificent, and I believe that bullets one and two have been achieved. So it is onto bullet three, the identification of where help is actually needed.

To achieve this, we have created an ITSM Practitioner Health Check in conjunction with the itSMF UK. It is deliberately not called a survey, and requires minimal effort to complete. Depending on how long you want or need to think about your responses it should take just a few minutes.

Please take the Health Check here.

The health check requires no log-in and is anonymous. The responder details collected are purely to provide the ability to slice-and-dice the captured information in multiple ways.

Please, please, please take the time to action the Health Check and pass it on via email to colleagues who might not play in the Twitter-verse or in blogland. Also please retweet this if you are a Twitterer.

The survey will be open until Friday 18th November 2011 such that there is ample time to respond and also for it to be a topic of conversation (and hopefully debate) at the itSMF UK annual conference on the 7-8th November here in London.

Finally, please note that this is not a Forrester or an itSMF UK initiative; it is an ITSM Community initiative. We don’t own it. YOU own it. Your input will ultimately be the deciding factor as to what we (the ITSM Community) can achieve for the benefit of all. Please help set the agenda.


Posted by Stephen Mann