IT glitch hits Heathrow airport Terminal 5 baggage system

An ‘IT problem’ with the baggage system at London Heathrow airport’s Terminal 5 has caused delays to British Airways’ passengers this morning.

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An ‘IT problem’ with the baggage system at London Heathrow airport’s Terminal 5 has caused delays to British Airways’ passengers this morning.

The glitch prevented travellers from checking in baggage. British Airways is headquartered at Terminal 5.

“An IT problem earlier this morning prevented some passengers at T5 from checking in,” a statement from Heathrow said.

“Our teams have now restored all check-in services and we have additional staff in the terminal to help passengers.

“We’re sorry there’s been disruption and are grateful to passengers for their patience.”

According to the BBC, the issue had caused long queues and serious delays for some passengers.

When Terminal 5 first opened, it experienced serious baggage system problems in June 2009, which resulted in Heathrow not being able to move bags for passengers changing flights at the terminal. IT systems controlling the baggage belts were not ruled out as a cause of the problem.

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