The Highways Agency is tendering out a contract worth around £42 million for the supply of an IT system to support electronic charges for vehicles using the Dartford Crossing.
The Dartford Free Flow Charging (DFFC) project will replace manned toll booths. The winning supplier will design and test a scalable IT system that will include hardware and bespoke and off-the-shelf software.
Back office processes in the contract will include processing payments and discounts, enquiry and complaint handling, account registration and management.
The supplier will have to support internet, contact centre and text messaging payments and enquiries, and all enforcement and debt recovery actions.
The length of the contract has not been confirmed by the Highways Agency. Interested suppliers can attend a meeting with the Agency next month, although the contract award is not expected to be made until next year via an e-tendering system that may include a reverse auction.
Last year the Highways Agency signed an agreement to provide near-real time traffic information to the TomTom satellite navigation system.