Train franchise owner and bus operator Go-Ahead Group has deployed a cloud-based idea management platform for 26,000 employees across its 11 different companies.
The transport operator, which owns the London Midland, Southern and Southeastern train franchises and various bus companies (including being the largest operator in London on behalf of TfL), is aiming to capture and implement ideas and innovations from employees across the business using the Wazoku Idea Spotlight SaaS platform.
The platform enables organisations to create internal or external communities for ideas, innovation, feedback and insight. “We’re committed to listening to employees and improving services for our customers and this new platform compliments these aims,” said Enrique Fernandez-Pino, group IT and strategy director at the Go-Ahead Group. “Providing a new structured way for employees to share and collaborate on ideas will help us to continually innovate.”
The rollout comes after a successful pilot scheme at train operating company Southeastern last year, which saw hundreds of ideas submitted from amongst nearly 4,000 employees. The pilot resulted in new energy saving and cost-cutting ideas, as well as team-based initiatives such as reducing the risk of staff fatigue.
Wazoku allows employees to discuss, develop and vote on ideas. These will be used to increase employee engagement, improve service to customers and to solve further challenges across the group, said Go-Ahead. Wazoku is already used by Aviva, the University of Oxford and Anglian Water.