First Capital Connect website struggles under storm-related traffic

First Capital Connect’s website is struggling to cope with demand as travellers check the train operator’s website for the latest news on rail services.

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First Capital Connect’s website is struggling to cope with demand as travellers check the train operator’s website for the latest news on rail services.

The south of England has been hit by severe storms overnight and this morning, which has led to railway operator Network Rail advising train operators to cancel all trains from midnight on Sunday 27 October “until it is safe” to run them again.

Commuters wanting to travel into work in London and the South East this morning have been eagerly checking the First Capital Connect website to find out if their trains are running, only to be met with an ‘emergency announcement’ holding page (pictured). The website seems to be appearing intermittently.

“We are currently experiencing severe technical issues with the performance of this website and as such have reverted to an emergency homepage. For the latest train service information and to plan a journey, please visit nationalrail.co.uk.

“For any other information, please return later. We apologise for any inconvenience this may cause,” the message reads.

Passengers who have signed up to email travel alerts from First Capital Connect have continued to receive alerts about the disruption, with an email sent out last night advising that “once trains resume, we will be operating a revised timetable with far fewer services and with extended journey times. It is possible that some lines may remain closed. We advise you not to travel.”

Meanwhile, First Capital Connect’s Twitter feed @FirstCC is still working, and continues to provide travel updates to followers.

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