First Capital Connect has said it is “disappointed” and “frustrated” that its website struggled to cope with high demand as travellers flocked to the site to find out train travel news following the St Jude storm.
Passengers going to the First Capital Connect website were met with an emergency announcement holding page this morning, as the website experienced problems for over an hour.
A First Capital Connect spokesperson said: “The servers should have been able to cope.
“We are very disappointed and frustrated with what happened and have asked our suppliers to investigate what went wrong as a matter of urgency.”
It is understood that the website received 2,000 service requests during the peak demand time, five times the normal level.
This led to the train operator’s servers hitting a critical level, which led to intermittent connectivity for anyone trying to look at the site for an hour and a quarter.
First Capital Connect has declined to name its website hosting provider.