Etihad Airways signs ten year multi-million pound IT contract

UAE airline Etihad Airways has signed a ten-year multi-million pound strategic partnership contract with airline technology provider SITA.

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UAE airline Etihad Airways has signed a ten-year multi-million pound strategic partnership contract with airline technology provider SITA.

The agreement provides the airline with global infrastructure solutions while promising to reduce costs and the complexity of its IT.

Over the decade SITA will deliver infrastructure and end-user computing systems via the Air Transport Industry (ATI) Cloud it launched with Orange two years ago.

The deal also includes the use of the SITA CrewTablet system, which cabin crews can use to access passenger and operational data via tablets. SITA is also working with the airline to establish new connectivity solutions at airport gates.

At last week's SITA Air Transport IT Summit in Brussels, James Hogan, CEO of Etihad, said, “Our business model based on growth through partnership has seen us invest in five other airlines and initiate discussions to invest in a sixth. The SITA partnership is important as we seek technology solutions that can meet our own requirements and increasingly those of our equity airline partners."  

Hogan said, "SITA’s portfolio of infrastructure services can be tailored to our specific needs and most importantly can be deployed quickly across SITA’s global network to support our continued international expansion.”

SITA is providing IT services across Etihad’s global network of 89 destinations, as well as its hub in Abu Dhabi. This includes computing systems powered by the ATI Cloud, including desktop-as-a-service, which provides a flexible replacement for traditional PCs in remote office environments, and separate infrastructure-as-a-service (IaaS) provision, which offers scalable, on-demand computing solutions.

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