- How many reports and queries do end users create by themselves versus how many IT creates? That's a great efficiency metric.
- How many clicks within a dashboard does it take to find an answer to a question? That’/s another great efficiency metric.
- How long does each user stay within each report? Do they just run and print the reports, or export the data to Excel, or do they really slice, dice, and analyse the information? That’s a good example of how effective your BI environment is.
- Do you see any patterns in BI usage? User by user, department by department, or line of business by line of business?
- How many reports, queries, and other objects are being used, how many are shelfware (not being used)? How often are people using the ones that are being used?
- I named a few metrics above, but I am sure we can come up with dozens more. Do you have any good examples?
- Can these metrics be organised by categories, like efficiency metrics or effectiveness metrics?
- Do you have any benchmarks that show what the targets/goals for these metrics should be?
- If you are a BI software vendor, do you build such functionality into your product?
- If you are a BI systems integrator, do you have such a service offering for your clients?
- Can you share any best practices on how to collect, organise, present, and manage these metrics?
- Do you agree that BI on BI (performance management of BI) should be a key function of BI competency centres/centres of excellence?
- I am only aware of two vendors — Appfluent and Teleran — that provide this type of a solution across multiple heterogeneous BI vendors, applications, and databases. Are there others?
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