International Airlines Group (IAG), the parent company of British Airways, Iberia and Vueling, has deployed Apptio’s IT Cost Transparency system to optimise the measurement of the cost and consumption of its enterprise IT services.
As a result, said IAG, the group is developing "full visibility of its IT cost base", to "enable service optimisation" to its key business partners and supporting future growth initiatives.
IAG has a total fleet of 431 aircraft, flying to 243 destinations and carrying 67.2 million passengers each year. The Apptio system, said IAG, will help the group harmonise systems, and provide consistent information across multiple IT groups within each of its operating companies.
Nigel Underwood, IAG CIO, said: “This solution will allow us to measure our IT capabilities, costs and volumes in a more refined way and facilitate cultural change across our IT team, by delivering modern working practices and services.
"We are identifying and leveraging areas of good performance across the group to generate value for the business through IT cost efficiencies."
In March, IAG said British Airways was planning to implement a new customer management system this year, which may cause some "disruption".