BlackBerry BBM down again; Slough of despond in EMEA

By Richi Jennings (@richi ). Yes, BlackBerry BBM and other BIS services are down again. Research in Motion (TSE:RIM) (NASDAQ:RIMM) is under fire again today, after yesterday's near-day-long outage seems to be repeating today....

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By (@richi ).

Yes, BlackBerry BBM and other BIS services are down again. Research in Motion (TSE:RIM) (NASDAQ:RIMM) is under fire again today, after yesterday's near-day-long outage seems to be repeating today. The problem seems to be located at a Slough data centre, in the UK -- perhaps the Friendly Bombs came?

  • On the one hand, hopefully, they'll get it fixed soon.
  • On The Other Hand, joint CEOs Jim "ballsy" Balsillie and Mike "the lizard" Lazaridis must be sweating buckets by now.

Plus, today's skateboarding duck: Bug jail...


Leo King reports:
RIM has failed to offer any explanation for the new outage, or yesterday's lengthy...problem.
...
Once again the problem has spread much further than the UK. more.png


Brid-Aine Parnel adds:
The same issues seem to be occurring today as yesterday: punters in Europe, the Middle East and Africa are left without access to...email, web browsing and instant messenging BBM.
...
None of BlackBerry's Twitter feeds had made any mention of the fresh problems...and a BlackBerry spokesperson in the UK said they had no information. more.png


Aunty dumbs it down for the BB-wielding kidz:
Research in Motion Ltd (RIM), which makes BlackBerry devices, said that services were operating normally. ... But BlackBerry's popular messaging service is not fully operational in London.
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Canadian firm RIM has apologised for the inconvenience. ... [T]he problem [is] reported to be...a crashed server at a BlackBerry data centre...in Slough.
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Despite first reports of the problem appearing late yesterday morning it wasn't until nearly four hours later...that RIM issued any official statement.  more.png


Some bloke called Richi Jennings lays into RIM's social media staff:
The problem has highlighted RIM's abject failure to communicate with its customers. ... RIM offered [no] explanation or status update. About...six hours into the outage, "Pavel" from RIM's Twitter account gave [a] content-free pronouncement...too little, too late.
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[W]here are the frequent updates on the "issues", which paying customers have a right to expect? ... This is a classic lesson of how not to use social media.
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Replies to this ludicrous tweet came thick, fast, and sarcastic. Here are some of my favorites.  more.png


Meanwhile, Becca Caddy carries the story forward:
We're not sure whether a few outages will seriously damage RIM's reputation as some people are claiming...but it certainly doesn't look good that the problems which seemed sorted this morning are happening again in more than one country.  more.png


Today's Skateboarding Duck...



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Richi Jennings Richi Jennings is an independent analyst/consultant, specializing in blogging, email, and security. His writing has previously won American Society of Business Publication Editors and Jesse H. Neal awards. A cross-functional IT geek since 1985, you can also read Richi's full profile and disclosure of his industry affiliations.