Insurance group Aviva has signed a new seven-year, "multi-million pound" contract with Vodafone for new cloud storage and fixed and remote data connectivity services for its UK and Ireland business units.
Vodafone will provide and manage a cloud-based contact centre service to support 12,000 Aviva employees in customer-facing operational roles across multiple sites in the UK and Ireland.
During 2015, Vodafone will also provide Aviva employees with new tools for collaboration, such as document sharing, instant messaging and conferencing services based on the Vodafone One Net unified communications product suite.
This will help staff enhance Aviva customers’ experience through an improved level of service and support, said the insurance firm.
Aviva chief operations and transformation officer Nick Amin said, "We are building on our long relationship with Vodafone, who have been a partner to Aviva for 17 years. This development strengthens the understanding and alignment between our two companies.”
Last year, Aviva said it was dumping the spreadsheets and adopting a cloud-based forecasting system for its insurance and savings business. Aviva is using a cloud forecasting system from Anaplan to give its finance team the capability to build and maintain an "agile enterprise-wide planning solution", it said.