TUI Student Travel speeds up credit card processing with disk optimisation

TUI Student Travel has boosted the speed of its credit card transactions by a factor of 10 after installing disk optimising software from provider Diskeeper.

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TUI Student Travel has boosted the speed of its credit card transactions by a factor of 10 after installing disk optimising software from provider Diskeeper.

The travel company, which processes almost £1 million in credit card transactions a day, decided to implement Diskeeper’s V-locity software instead of buying higher performance drives. The software optimises optimises the firm’s Windows operating system by defragmenting files and consolidating free space.

Michael Novak, CTO at TUI Student Travel, said: "People were screaming within the business about how slow the systems were and how the virtual servers were not performing up to expectations, so we had to make a change."

"Since implementing V-locity, the average response time has gone down from 50 to 60 milliseconds down to less than five, and people have suddenly stopped screaming about performance."

To install the software, TUI did reconfiguration on its Storage Area Network (SAN) and rolled out V-locity on the host and guest levels. This enabled the firm to put the majority of its virtual servers on low-cost, low-end drives, yet still get the performance of a high-end fibre channel drive.

"It’s a pretty complex environment with six high-end Dell blade servers that host approximately 230 virtual servers in a 4-node active/active failover configuration using two EMC Clariion SANs as our storage base," said Novak.

TUI Student Travel is part of TUI Travel, a merger between Thomson and First Choice. The companies achieved £93 million of annual savings in 2009 after standardisng its IT systems.

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