Organisations can measure the value of enterprise IT systems using a new tool being developed by researchers from the Queensland University of Technology (QUT) in Austrailia.
IT researcher Professor Guy Gable said organisations do not adequately evaluate large implementations, despite increasing pressure to demonstrate the continuing value of these multi-million dollar investments.
Dubbed the "IS-impact" measurement approach, it is based on a survey with questions derived from research involving around 1,000 participants and rigorously tested.
"Broadly, enterprise systems are large, integrated application software packages purchased from companies such as SAP or Oracle, and used by individuals right across the organisation for financials, human resources, sales and distribution, customer relationship management and more," Professor Gable said.
"We have developed a web-based, perceptual survey with questions that are robust and answerable by people at all levels of any organisation.
"The survey gives you a score for each of four aspects: the impact of the IT system on the individual user, the impact on the organization, the quality of the system, and the quality of the information from the system."