Despite telecoms operators' ambitions to simplify and streamline their IT operational environments, 75 percent of them have increased the number of their IT services vendors over the past five years, according to international research.
In addition, 25 percent of them have doubled their number of vendor agreements during this period
The research from service provider Amdocs shows telecoms operators are using more services to re-align their operations in support of technological developments, like the cloud and big data analytics; and in response to new "organisational buying centres" like those controlled by the CMO and the CTO.
“There is a growing need for prime service integrators that service providers can rely on to take full accountability over the entire, multi-vendor structure in order to reduce risk and allow them to focus on their business, rather than deal with the increasing complexities of the IT environment,” said Rebecca Prudhomme, vice-president of product and solutions marketing at Amdocs.
She said: “Service providers are looking for a trusted advisor who can help them identify the technology and IT services required to best deliver on their business objectives, as well as introduce added value and efficiencies through service innovation.”
The research was based on surveys of 50 CIOs and 50 senior vice presidents responsible for IT operations or IT services procurement at telecoms operators across 23 countries in Europe, Asia-Pacific and the Americas.