A network outage at hosting provider SAVVIS Communications has knocked a number of websites offline, including web portal Lycos.
The outage occurred when a back-up data line connecting SAVVIS's datacentres in the US city of Boston was accidentally severed at around 5pm (12 noon local time) on Tuesday 2 January, Lycos spokeswoman Kathy O'Reilly said. At the time of the outage, staff had been in the process of repairing the main line to the datacentres, which was also down, she added.
With the two data lines out of service, the entire Lycos network including Lycos Mail and the Tripod web hosting service was knocked off the internet, O'Reilly said. None of the data stored by Lycos was affected by the incident, she added.
"It's basically a cascade of failures. Several other companies in the Boston area have also been affected," she said.
The websites of CIO and CSO magazines – both published by ComputerworldUK’s parent company IDG – were also knocked offline by the outage.
SAVVIS, one of the largest hosting providers in the US, could not immediately confirm how many customers had been affected by the failure. But in a statement from the company's technical service department, sent out just before 11 pm, the company said that two of its datacentres -- named B01 and B02 -- had been knocked offline.
"SAVVIS continues to work with the local telco vendor and hardware vendor to restore connectivity," the statement said. "An estimated time of resolution is unknown at this time."