Plymouth University has deployed a new network monitoring system to enable real-time detection, diagnosis and resolution of network problems.
With around 30,000 students, including those studying higher education at its partner colleges throughout the South West, the university is one of the largest in the UK.
To safeguard its infrastructure Plymouth University went to Comtact for its Aurora "proactive monitoring" and remediation service. Combined with software from SolarWinds, Aurora is designed to simplify detection, diagnosis and the resolution of network issues before outages occur.
Plymouth now has a monitoring platform with a bespoke management dashboard accessed via a secure web portal.
Adrian Hollister, head of strategy and architecture at Plymouth University, said: “As Plymouth continues to grow and supports a plethora of edgeless network initiatives, the demands on our network and all of the components that reside within our IT environment increase. Aurora will ultimately safeguard our network, whilst improving the user experience.”
Hollister said: "Aurora has afforded us quicker response times, reducing the noise of verbose alerts, cutting resolution time and saving lost revenue and avoiding user frustration - simply put, Aurora lets us see the wood from the trees.”
In August 2011, Plymouth University went live with a system to get improved data out of its underlying UNIT4 ERP system.