Analysts at Yankee Group have warned IT managers to adopt a light touch in their regulation of personal IT devices at work.
They said that if some control were not ceded to end users the maintenance and support of the devices would “cripple” IT.
Yankee said that “IT’s steel grip on control of enterprise applications and services is slipping” as a result of the use of consumer devices in the workplace.
In their estimation, nearly half of workers “feel more empowered” than their IT departments to control their own personal IT environment, creating the danger that maintenance and support problems could “swiftly overwhelm” IT departments.
Yankee Group proposed what it called a “Zen-like approach” of ceding some control to end users, by setting guidelines rather than dictating strict policies.
“It’s time for a new operating model,” said Joshua Holbrook, enterprise research group programme manager at Yankee Group. “An IT care co-op is the solution.”
The suggestion will come as a surprise to many in the industry who feel that stricter guidelines are needed to regulate personal devices at work and to ensure greater security. But a number will no doubt agree that they are being overwhelmed by the extent of the use of personal IT gadgets at work.