Most companies are not getting the full benefits of unified communications

Almost half of European organisations are unable to deploy unified communications (UC) technology across all their sites, as their networks are not up to it to deliver the full benefits, according to research.


A study commissioned by Easynet shows the 660 firms (all employing over 1,000) questioned understand the benefits of company wide UC, with 60 percent citing improved business efficiency and 45 percent listing improved business agility.

But less than a third (29 percent) of organisations’ wide area network (WAN) infrastructure is currently able to fully support UC technology across all sites, while almost half of enterprises surveyed (49 percent) said they would require network upgrades at some of their locations to fully benefit from the technology.

The study revealed a large diversity in network readiness amongst industries. The sectors most able to roll out UC across the enterprise were telecoms (40 percent), business and consumer services (41 percent) and IT/computer services (38 percent). Those with the least UC-ready networks were found to be in manufacturing (19 percent) and banking/financial services (21 percent).

Adrian Thirkill, UK managing director for enterprise at Easynet, said: “Companies across sectors recognise the business advantages of running UC across their enterprise, yet this research highlights that only just over half of European organisations are currently able to do so.”

He said: “Intelligent or hybrid networks remove the need for massive upgrades and communication service providers (CSPs) delivering these can help organisations make the most of their corporate networks, and maximise the return of their existing UC investments in order to be as efficient and competitive as possible.”

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