Michael Page streamlines business processes

Michael Page is streamlining business processes, ahead of a large service oriented architecture project and a customer relationship management implementation.

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Michael Page is streamlining business processes, ahead of a large service oriented architecture project and a customer relationship management implementation.

The recruitment firm has implemented supplier Mega's Modeling Suite software, a collection of applications covering enterprise architecture and business process analysis software, to help make its processes more efficient.

The implementation began last month across Michael Page’s 25 countries of operation. The company, based in the UK, said the new software would help it better align IT with its strategy and increase productivity.

The company said it chose the software because it wanted off the shelf software that was simple and visually clear to use. The software is also used by British American Tobacco, and insurers Allianz and Axa.

Process analysis systems will map business processes, services, IT and data, while enterprise architecture software is being used to better illustrate Michael Page’s IT resources, ahead of any process changes. It will also enable the consolidation of three datacentres into one over the next five years, the company said.

Michael Page said using the Mega software would pave the way for the introduction of a service oriented architecture initiative taking place this year, and the implementation of a CRM system across the business. It is also implementing Cognos business intelligence software.

Kelvin Stagg, group finance controller, told Computerworld UK the move was “part of the systems transition we started a year ago”. Under a three year IT programme centred around the implementation of Bond Adapt customer relationship management software, the company hopes to gain an edge over its rivals.

Michael Page runs 5,000 desktops worldwide, mainly on Microsoft software. It uses Citrix application delivery software, a Cisco IP telephony system, and its datacentres are Dell and HP-based.

Last month the company told investors its IT overhaul was vital as it tried to gain scale in the face of a challenging economy.

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