Cambridgeshire county Council is building a converged IP network and a messaging system to cover 2,500 desktops in a three-year project.
The move is part of the council’s Workwise programme, aimed at reducing operating costs and increasing efficiency through increasing flexible working by staff and cutting office space by 20% to establish a seven-to-10 ratio of desks to employees.
The council signed a £1m deal with Central Telecom to install and manage a new unified communications package from Avaya. The system will include Avaya’s One-X Portal, enabling users to place and receive phone calls from any desktop or laptop PC.
It will also include Avaya’s Modular Messaging application, which allows staff to answer voice messages and email from a single Microsoft Exchange inbox, and its Meeting Exchange file-sharing and collaboration software.
Cambridgeshire council’s deputy chief executive Mike Parsons said: “Upon project completion the council will benefit from a truly unified communications solution, providing over 5,000 government employees with a platform to effectively communicate, share and interact together from anywhere at anytime, enabling new forms of flexible working and significantly improving the quality of public services offered.”
The installation of the new network is expected to release savings of more than £1.2m in a two-year period.
Workwise is part of a wider shake-up of the council that included a reshuffle of its senior management team. The reorganisation saw Debbie Bondi – previously head of business development – appointed to the new post of director of business services and IT in April.