Allied Irish Bank (AIB) has increased spending on IT as it seeks to realign its business to focus on digital services.
While the bank was able to reduce its overall operating expenses by 7 percent to €750 million, its general and administrative costs rose by €6 million, reaching a total of €244 million. This was due to “higher technology costs as the bank continues to become more technology focused”.
“With the majority of AIB banking transactions now taking place away from the branch counter, we continued to invest in our technology banking platform in 2013,” the bank said in its full year financial results for 2013.
Part of the investment by AIB has been to upgrade some of its legacy systems. This includes consolidating its ageing multi-vendor storage estate of 14 arrays down to four with Hitachi’s Virtual Storage Platform, with the aim of providing greater resiliency and reducing the time needed to resolve outages.
Meanwhile the roll-out of Moxie's Spaces communications tools enhanced customer service across its multi-channel operations.
AIB also highlighted the launch of customer facing applications last year, including a tablet app and smartphone person to person payments system, while its existing mobile banking service was used by 465,000 customers.
Investments were made in branch technology too, with 11 self-service lobbies open, and more to follow in 2014.