Best open source help desk software

Our guide to the best open source software for managing customer support tickets


Although the help desk market is populated by familiar names such as Zendesk and Salesforce, there are also a number of open source alternatives available for smaller businesses.

A good piece of help desk software should allow any business to log, track and respond to customer support queries across a range of platforms. Open source solutions may not be as feature-rich or fully formed out of the box, and they won't look as good as Zendesk or Salesforce, but they give great customisation options and are much more cost effective than closed source solutions.

Below are some of the top open source help desk solutions on the market.

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Additional reporting by Hannah Williams