Best open source help desk software

Our guide to the best open source software for managing customer support tickets

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The help desk market is crowded and dominated by player like Zendesk, Salesforce and Spiceworks, but there are some solid open source alternatives for smaller businesses with the time and patience.

A good piece of help desk software should allow any business to log, track and respond to customer support queries across a range of platforms.

Open source solutions may not be as feature rich or fully formed out of the box, and they won't look as good as Zendesk or Salesforce, but they give great customisation options and are much more cost effective than closed source solutions.