The top 10 IT headaches for the new government

Fiascos like Universal Credit will need fixing…but tech has huge potential to improve public services too


The outgoing government has presided over a mixed record on delivering IT-enabled projects.

There have been disasters like Universal Credit and

However, the Government Digital Service has built GOV.UK and digitised a clutch of services, SMEs have started to challenge big incumbent suppliers, for example via G-Cloud, and there are ambitious plans to build a new ‘Government as a Platform’ model.

Here’s the good, bad and the ugly of what an incoming government will have to grapple with.