Market leading business information and analytics firm Splunk offers a premium solution for IT governance called IT Service Intelligence. This is essentially an out-of-the box app built on top of the Splunk data analytics core specifically for IT governance and infrastructure monitoring.
The IT Service Intelligence dashboard pulls together data from across the rapidly diversifying IT stacks companies are using and displaying it in a unified way. This allows IT teams to detect issues and spot anomalies quickly or even set alerts, speeding up issue resolution. IT teams can also utilise Splunk dashboards to monitor app and add-on performance, including server visualisation, mobile applications log data, cloud services, ticketing and more. Splunk can be deployed in a matter of days and can collect data across on-premises, cloud and hybrid environments.
Matt Davies head of marketing EMEA for Splunk told Computerworld UK that Splunk started out as a data analytics platform for IT governance and the business intelligence expertise came later.
He said: “If you look at Splunk’s history it started entirely in the IT governance and data analytics market and I think we have grown into the kind of business analytics tool. We’re very good at machine data. So how do you get a very rich, holistic view of everything going on with your IT when there are so many layers and deployment layers, from data centres to network to hardware to operating system, hypervisors and apps on top all generating data. Then most companies will have an element of cloud, so SaaS or IaaS, so it’s a question of how you get a view of all of that?”
Davies gives the case study example of John Lewis: "They had a problem with Johnlewis.com. The shopping basket and payment platforms weren’t communicating so you would never come back from the payment platform. So this is an IT service problem with considerable amounts of revenue loss. By using Splunk and by asking questions of the data they found out that it was a version of a web browser on a specific Apple Mac OS that was causing the issue. This is the business impact of having the power of data management and an analytics engine together to ask multiple questions of the data (browser version, operating system) to solve a problem that looked difficult to solve.”
The IT Service Intelligence tool can be trialled via a free online sandbox but pricing can only be provided by contacting the sales team direct.