Salesforce launched its industry vertical-specific CRM product in 2015 with the Financial Services Cloud, closely followed by the Health Cloud. The bundles of Salesforce SaaS products promised to make it easier to adopt a CRM within very specific industries.
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At the time, Salesforce’s chief operating officer Keith Block said it was “the tip of the iceberg”, however we had yet to see another vertical cloud offering in the 18 months between.
Then, earlier this month, Salesforce announced the Financial Services Cloud for Retail Banking.
When asked by Computerworld UK during a press Q&A this week at Dreamforce, Block didn’t commit to any specific new industry cloud offerings, saying Salesforce will "continue to organically produce clouds that are focused on verticals," without being drawn into specifics. So any hopes of a telco cloud, or a retail cloud, will have to wait.