When it comes to customer relationship management (CRM) software, Salesforce.com has quickly grown into the dominant player with its software-as-a-service (SaaS) model. With this popularity comes cost, and alongside other proprietary big players like Microsoft Dynamics 365 and Oracle CRM, prices can be anything between £20-£240 per user.
For the more cost-conscious organisations there are open source solutions for storing that all important customer relationship data, and solutions that are far more configurable. The downside is proprietary software often comes with best-in-class features, including more and more machine learning capabilities, the upside is you can save some money and not be at the mercy of major vendors who hold your all-important data.
So what are the open source CRM alternatives? Here are some of the best on the market.
