Like with any new software there are certain things beyond the obvious (price and features) that need to be considered before taking the plunge.
Usability is so important, especially if you're going to have a large amount of staff moving onto the new platform.
Ask your potential service provider questions like: Does your platform have a steep learning curve? Will you provide online training? What online resources are available to users?
You should also take note of the extras you'll get with the service you choose. Many listed will not only provide email but also document editing suites, advanced email security and business add-ons such as accounts and invoicing management.
If you don't need any additional features, you could save some money by just going for a standalone email.
One decision you will face is whether to go for webmail or desktop. As a rule of thumb, follow our guide below.
Webmail: Emails are stored on an online server mailbox with access to emails just requiring an internet connection. Some businesses prefer this over on-premise email hosts as it offers flexibility and doesn’t take up any physical storage.
Webmail usually provides larger amounts of storage and in most cases unlimited storage is still pretty cost effective. Sadly, webmail does fail in some pretty important areas. Not exclusive to all, but most webmail services do not work offline, making reliability an issue in some cases.
Desktop email: Emails are stored on-premise, meaning you don’t have to login online to access your emails. For some businesses, this is a big positive, as it means multiple email accounts can be open at one time without signing in and out of accounts. As desktop email doesn't require an internet connection it won't fail in times of poor bandwidth, getting a point for reliability.
However, syncing devices is more time-consuming than webmail, data is stored in one place so is potentially vulnerable and you are linked to an operating system that is restrictive if your business runs both PCs and Macs.