TGI Fridays cuts costs and paves the way for growth with NetSuite cloud ERP

Restaurant chain TGI Fridays has deployed a cloud-based ERP and financial tools to consolidate its global franchises.


Global restaurant chain TGI Fridays has deployed NetSuite’s ERP and assemble-to-order software OneWorld to manage its finances in its restaurants across the world and support its growth.

As well as significant cost reductions, it is hoped the new software and financial overhaul will help the US brand to adopt a data-driven approach to running the business.

The chain, which opened its doors first in New York in 1965, now has over 900 restaurants in 60 countries and is refreshing its legacy IT with the help of service provider Capgemini to support its ongoing growth.

As well as the OneWorld ERP, which has gone live after a six month installation, TGI Fridays will use Capgemini’s Application Integration and Managed Services to replace its legacy IT as well as Finance and Accounting Services.

Tripp Sessions, CIO of TGI Fridays said: “With all of the exciting work happening at Fridays to further enhance the brand we truly believe that now is the ideal time to also evolve our infrastructure model and are pleased to partner with Capgemini in these efforts.

“We’re confident that pursuing this technology optimisation initiative will help support our ongoing technology objectives and business strategy.”

TGI Fridays will get a real-time view of its global operations spanning sixty countries in a single financial system, consolidating its various financial reporting regardless in sterling, Euro, Australian, American and Canadian dollars. They will also use NetSuite’s pre-built tax compliance functions.

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