Small and medium-sized enterprises are struggling to integrate software as a service (SaaS) technology as their reliance on it increases, a new report has found.
Research firm Saugatuck Technology found that 17% of SMEs were using more than one application delivered via SaaS.
Mike West, vice president of Saugatuck, said: "Integration is an important issue with respect to SaaS and while most SaaS vendors offer a range of ways you can integrate SaaS solutions with on-premise software, it varies from company to company depending on what their competencies are."
West said many companies offered integration through hosted services and appliances. Other major SaaS vendors had created partnerships that offered customers a suite of integrated applications.
"If you're exclusively on a platform like Salesforce.com and using Salesforce.com plus other cooperating companies on AppExchange, they have their own platform that offers integration," West said.
Analsyts have noted that SaaS applications are built on open standards and open architectures, making them more suited to integration than proprietary packaged applications. But reliance on one SaaS product for finance and another for customer relationship management, for example can cause problems integrating data sources.
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