HMRC appoints Mike Potter as digital transformation director; responsible for creating single platform for all tax services

HM Revenue & Customs (HMRC) has appointed Mike Potter as digital transformation director.

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HM Revenue & Customs (HMRC) has appointed Mike Potter as digital transformation director.

Potter, who was previously director of business transformation services at NHS Blood and Transplant (NHSBT), will join at the beginning of November.

The newly-created role will form part of the senior team reporting to chief digital and information officer Mark Dearnley, who joined in October last year after serving as Vodafone’s UK CIO.

Potter will be responsible for the department’s digital strategy, its current range of digital services and two ‘digital centres’ in London and Newcastle where new services are being developed.

The centre in Newcastle was officially opened eight weeks ago by Financial Secretary to the Treasury David Gauke.

Potter will also oversee the development of an online ‘digital tax platform’, which will eventually “replace the current HMRC Portal and be the default platform for new customer-facing services”, HMRC said.

The department is currently working to digitise the tax payment process for 41 million employees and five million businesses in the UK. It also plans to set up online tax dashboards for small businesses and tax agents.

Potter led business transformation services at NHSBT since 2010. He previously served as programmes and projects director at the Rural Payments Agency from 2007 to 2009.

Potter’s first role in the civil service was as head of performance management at the Environment Agency from 2004, according to his LinkedIn profile. He started his career at British chemical company ICI before working at Boots.

HMRC said Potter “brings an impressive record of delivering transformational change”.

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