Caerphilly council has awarded a £500,000 five-year contract to IDOX to provide an electronic document and records management system for up to 2,800 users.
The system will initially be rolled out in the council’s revenues and benefits department to introduce electronic document management and process driven workflows.
Caerphilly council handles the accounts of 74,000 council tax payers, 20,000 council tax and housing benefit claims and 4,500 business rate accounts.
The council aims to have the software integrated with existing revenues and benefits applications and operational by May 2007. The contract will be worth £250,000 in its first year, rising to £500,000 over its full five-year duration.