Wal-Mart is no longer giving its online customers in the US the option of talking to a customer service representative.
According to a Wal-Mart spokeswoman, the company implemented several updates to its online customer service offering last week that will help consumers find the information they need without having to call customer service representative.
"We've recently launched an enhanced online self-help tool that enables customers to more efficiently manage and track their orders online, and includes an improved 'help' section to easily search and find immediate information and answers to questions," said Wal-Mart spokeswoman Amy Colella.
"With the new online self-help tool, we're no longer publishing the toll-free [US] customer service number on our website for online-related orders."
Colella said because most of the calls to the online customer support number were related to order tracking, Wal-Mart believes the new online self-help tool will allow customers immediate access to the information they need.