Many businesses indifferent to software quality

Forty percent of chief information officers say their company is indifferent to software quality, according to a new survey.

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Forty percent of chief information officers say their company is indifferent to software quality, according to a new survey.

Asked how the quality of applications is viewed in their business, those CIOs said their businesses were entirely uninterested in the subject, or only saw quality as “nice to have” rather than of central importance to operations.

Software quality issues are finally appearing in boardroom discussions, with 80 percent of CIOs forming software quality policies.

But 53 percent of CIOs found it difficult to balance cost and resource when tackling software quality, and 30 percent found it difficult to achieve the right quality and minimise risk. Only six percent of CIOs who had used software testing applications said they had achieved higher quality applications or improved efficiency.

Colin Armitage, chief executive at software testing supplier Original Software, said a recent IDC survey that revealed 40 percent of applications are released with up to 10 critical defects, was unsurprising given the apathy of many businesses.

But he said it was dangerous to ignore software quality “given the number of high-profile horror stories”, including the baggage systems failure at Heathrow Terminal 5 that led to its disastrous opening in March.