The Big Lottery Fund, which distributes revenues from the National Lottery to good causes, is looking for supplier to build a funding management system.
The system is aimed at helping it process grant applications.
The fund, which was created by the government and is a separate organisation from the National Lottery itself, has set aside between £2.8 million and £5 million for the 20-month project, and expects between five and seven IT providers to make bids, according to a contract notice.
It said it wanted to improve efficiency and online customer care, and make business processes more “flexible, responsive and up to date”.
The system would contain customisable modules, and should be adaptable to future business change over the next five to 10 years, the Big Lottery Fund said.
Modules would include customer relationship management and communication, quality control, grant application feedback and data collection. The fund also wants a single sign-on for those using its web services.
Some 35,000 applications for lottery grants are received by the fund each year.