Integration still a knotty issue

New research has shown integration of legacy IT continues to be a major issue for many companies and is driving interest in new ways of achieving this goal.

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New research has shown integration of legacy IT continues to be a major issue for many companies and is driving interest in new ways of achieving this goal.

The majority of organisations polled (40%) report difficulties in integrating their legacy systems with newer applications such as e-business or CRM, the latest survey from PMP Research has found.

Only one in five (21%) reckon integration is something they can do ‘very well’, while another 30% describe their performance as ‘adequate’. Significantly, just 7% claim to have no such requirement at all.

The research, commissioned by technology buying website the Evaluation Centre, claims heterogeneous system environments are a major factor towards lack of the lack of integration success. The most common choice for corporate applications was as a mixture of standalone and bespoke packages, cited by a third (30%). In contrast, only 14% have standardised on integrated ERP packages.

A clear majority of 84% cite increased operational effectiveness as the main reason for initiating integration projects. And a much larger proportion (77%) of respondents now report a central group responsible for co-ordinating all integration activity has been established, compared to 57% who had last year.

But a quarter of the sample (26%) say they have had to abandon an integration project at some point. “Poor benefits realisation is one reason for this, along with changes in project scope, other business priorities and a shortage of specialist skills,” said PMP.

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