Hackney Council is planning to deliver more basic services over the web by using technology aimed at improving content creation and access.
The council has moved its main website (hackney.gov.uk) and its subsidiary housing site (hackneyhomes.org.uk) to OpenText’s Web Site Management platform, with the aim of raising the websites’ profiles and supporting better engagement with residents through Web 2.0 applications.
OpenText partner Clarity managed the migration of web content, including the 5,000 pages of the main council site, to the new content management platform, and ensured that all previously-used functionalities were recreated in the new environment.
Clarity also provided design, configuration, test, installation, training and transition support services that aimed to enable Hackney to manage the new technology and to publish new websites with minimal disruption.
Michael Kirkland, Hackney Council web content manager, said: “The way that people engage with organisations is changing, and they increasingly expect to access information and services online. Our legacy web content management system simply couldn’t support the functionalities and we needed to move with the times and publish new information quickly online."
Kirkland said moving to OpenText’s web content management platform gives the council the capability to support a wide variety of Web 2.0 functions, such as wikis, blogs and other user-generated content. "We will be able to publish up-to-the-minute news and information consistently across our websites."
Two years ago, Hackney refreshed its housing IT operation with a £1.9 million deal with supplier Civica. Under the deal, which Hackney Homes described as a “shared risk and reward agreement”, Civica is measured on resident service satisfaction and improvements in Hackney Homes’ Audit Commission star rating.