GDS launches just 15 out of 25 digital exemplars

Ten of the government's 25 'digital exemplars' have not been launched by the March 2015 deadline.


The government has launched just 15 out of a promised 25 redesigned ‘digital exemplar’ services due to go live in March 2015.

Last October GDS admitted five services would not be live by the March 2015 deadline. However that date has arrived and a further five services are still in beta.

Services still in beta include a new online service for Common Agricultural Policy (CAP) payments to farmers, which the government was forced to admit would not be ready for this year’s applications deadline, despite repeated promises by officials it would launch on time.

The remaining four still in beta are waste carrier registration, vehicle management, redundancy payments and personalised registration, although GDS said they are ‘publicly accessible’.

Work to redesign and rebuild 25 of the highest-volume government transactions to make them ‘digital by default’ started in January 2013.

The Government Digital Service (GDS) led the work to digitise services across eight different Whitehall departments.

Notable redesigned services include online voter registration for 37 million people, PAYE for 41 million registered employees and Carer’s Allowance for 3.2 million carers in the UK.

The five services yet to be launched are Universal Credit, Personal Independence Payment claims, passport renewals, a digitised service for tax agents and a new online service for the 30 million transactions the Land Registry handles every year.

GDS said the services are “still in development” and promised the departments responsible “will continue to work to deliver them”.

In October GDS promised passport renewals and the beleaguered Universal Credit project will be publicly available “before the beginning of the next Parliament”, just two months away.

It said the other three exemplars will “will be available for public use during the next Parliament”, which is scheduled to finish in 2020.  

GDS said: “From our work over the last two years, it was clear that this programme was just the beginning. It’s vital that we take what we’ve learnt to support further transformation in government.”

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