Defence ministry says HR system is working despite payment problems

The Ministry of Defence has denied that problems with its new £269m Joint Personnel Administration System have led to failure to pay serving soldiers.

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The Ministry of Defence has denied that problems with its new £269m Joint Personnel Administration System have led to a failure to pay serving soldiers.

The new system, provided by EDS, was rolled out across the army in April this year after already going live in the Navy and the RAF.

It gives forces personnel secure self-service online access to important human resources records such as posting details, expenses and pay statements.

Since the system was introduced, some army personnel have complained that they have received no pay or the wrong amount.

But an MoD spokesperson said: “There’s nothing fundamentally wrong with the system itself. There’s no problem at all with the software or with the system crashing or anything like that.”

He attributed problems to “data entry errors”. The MoD confirmed that some soldiers had received no pay but could not say how many were affected.

The spokesperson said: “Figures we’ve got for the last couple of months [show] fewer than 300 people a month have not had the correct pay, but as many people have been overpaid as underpaid. Often it is only a very small part of an allowance that hasn’t been paid and if there is a mistake we can rectify it almost instantaneously.”

The new system, which replaces separate systems for each of the forces, had saved the MoD £100m in administrative costs since its initial introduction in the RAF in April 2006, he said.

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