Cheshire county council has begun the procurement of a new IT system worth up to £20m.
The move is part of the authority’s wider strategic plan, dubbed Transforming Cheshire, which will see it reduce its corporate centre and create a shared back-office hub.
A council spokesperson said: “Transforming Cheshire is a complete restructuring and reorganisation of the authority coupled with the maximisation of resources and technology to underpin efficient and effective service delivery.
“We are tendering for ICT supplies and services to build on existing technology to support the programme.
“It includes enterprise content management, digital capture and workflow, business intelligence, customer access and further roll out of the Oracle e-business suite.”
The council aims to digitise 1m documents a year received by post and scan another 4m historic documents to make them available for electronic retrieval, It will also install data cleansing and matching software.
The authority plans to implement Microsoft Sharepoint 2007 to provide an improved platform for its internet and intranet sites.
The procurement includes provision of a CRM application to improve the handling of enquiries from members of the public, which will be integrated with the council’s new Avaya IPT telephony system.
It also covers provision of workflow applications to automate the council’s business processes and consultancy advice to develop shared services.
Cheshire is seeking an implementation partner to support the design, configuration, testing and implementation of an expanded Oracle system to deliver functions including procurement, performance management, payroll forecasting and learning management.
The final element of the IT overhaul will see the council extend its existing Business Objects implementation and provide better reporting and management information.
The council intends to conduct an electronic auction to select suppliers.