Accenture: 'OS providers need to work with enterprises higher up-stream'

Developers are often left quaking in their boots over operating system overhauls - like iOS 8 in 2014; but this could be alleviated if vendors entered into discussions with their enterprise customers.

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Vendors such as Microsoft and Apple need to have more conversations with enterprises building mission critical applications on their operating systems higher up-stream, Jim Bailey, Accenture’s global mobility lead warned.

Enterprise customers who are building systems on well-known consumer brand operating systems need more notice of updates to avoid compatibility issues and breakage.

“Enterprises learn [about OS changes] at the same time as consumers do. Increasingly OS providers will need to work with providers up-stream because if you have a mission critical application running on an OS system and if it is not entirely compatible it may suffer issues or breakage.

“There is an industry-wide recognition that more conversations need to occur, rather than it being common practice at the moment,” Bailey told ComputerworldUK.

Recently launched Windows 10 upgrade caused controversy over its as-a-service billing model – which technology lawyers warned businesses against using until the vendor clarifies its licensing terms.

Many enterprises will have hundreds, or thousands, of Windows-installed devices and be testing new features to see what interoperability issues may arise.

Those using the Dynamics CRM will be waiting for a Spring update announced this month, which will see new social, mobile, analytics and Office 365 upgrades.

It hopes to alleviate device compatibility issues with a “configure once, deploy everywhere” model and a new SDK kit to create relevant apps on the platform. The upgrade will go live by summer this year.

Customer-facing apps

As firms become increasingly mobile and invest more in “killer apps”, OS system providers need to work with enterprise to minimise system issues on their customer-facing apps too.  

Firms are considering applications for phones, tablets, phablets – and even smartwatches. But amongst this “continuous spectrum” of devices, Bailey said that there is a mobile OS oligopoly that makes it easier for firm’s to assess which systems to cater for and update accordingly, but there is a lot of scope for vendors to alleviate the unknown for developers waiting for Ios upgrades, for example.

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