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IT White Papers

Telephony/VoIP white papers

Delivery of a Fully Robust Call Delivery Method

Confidence that all sensitive data is transmitted securely with Disaster Recovery (DR) in place

Date: 17/05/13

Company: Gamma

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Using Existing Janet Connectivity for SIP Trunking

Reduction in implementation costs and hardware requirements

Date: 17/05/13

Company: Gamma

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7 Contact Centre Trends You Can’t Ignore

Learn how to run your contact centers with style and make your competition green with envy

Date: 03/05/13

Company: Siemens Enterprise Communications

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Ensuring the Voice of Business

Communication trends of business professionals

Date: 11/02/13

Company: Plantronics

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Quantifying the Key Benefits of Unified Communications (UC)

Investments in unified communications can be difficult to justify

Date: 16/01/13

Company: Level 3

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Business telecoms head for the cloud

Clear, creative communications

Date: 02/08/12

Company: Gamma

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20 reasons to host your contact centre in the cloud

Realise the benefits

Date: 17/08/11

Company: NewVoiceMedia

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The top 5 VoIP problems and how to solve them

Troubleshoot VoIP

Date: 28/09/10

Company: Fluke Networks

The top 5 VoIP problems and how to solve them Download now

Unified communications – communication enabled business process ( CEBP )

CEBP is an emerging technology but it can deliver real benefits now

Date: 19/01/09

Company: Wipro

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Telecoms 2.0: Business continuity, a guide to keeping your services live

Communication networks are the lifeblood of the modern business, therefore businesses have to develop a continuity policy to ensure that they can maintain the flow of data to the teams that use it, or risk losing out to competitors who do.

Date: 31/10/08

Company: Telewest

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