Telephony/VoIP white papers
20 reasons to host your contact centre in the cloud
Realise the benefits
Date: 17/08/11
Company: NewVoiceMedia
The top 5 VoIP problems and how to solve them
Troubleshoot VoIP
Date: 28/09/10
Company: Fluke Networks
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Unified communications – communication enabled business process ( CEBP )
CEBP is an emerging technology but it can deliver real benefits now
Date: 19/01/09
Company: Wipro
Telecoms 2.0: Business continuity, a guide to keeping your services live
Communication networks are the lifeblood of the modern business, therefore businesses have to develop a continuity policy to ensure that they can maintain the flow of data to the teams that use it, or risk losing out to competitors who do.
Date: 31/10/08
Company: Telewest
Seven Key Steps for Identity Management in a Unified Communications World
Many people report using as many as 6 different channels and 5 applications for communication each day.
Date: 24/09/08
Company: Dimension Data
Audio Electronics and the "Mobile Phone Buzz"
Stop the buzz, hear every word
Date: 20/08/08
Company: Polycom
Teleworking: Real value for virtual workers
A more co-ordinated approach to home working.
Date: 16/05/08
Implementing a telecommuting programme
The philosophy of a distributed call centre.
Date: 16/05/08
Communications tools for the effective worker
Making the most of office comms
Date: 16/05/08
Maximizing Unified Communications for your Business
Guidelines for success in deployment and solutions optimization.
Date: 13/05/08
Featured White Papers
Desktop modernisation
A guide to addressing end-user requirements and IT challenges using VMware desktop virtualisation
Accelerating cloud success
Adjusting the IT mindset
Aligning CFO and CIO priorities
Business agility and value
Gartner report: Debunking the myth of the single-vendor network
Dual-vendor or multivendor solutions
Windows 7 migration: an industry view of application compatibility
The application compatibility challenges facing those who have not yet migrated to Windows 7
Accelerate Your IT Efficiency
View the latest capacity management resources including white papers, videos and news.
Webcast: Mobile BI
Mobilise your workforce - give them access to the data they need to make timely business decisions when out of the office Watch now
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