Despite the differences in industry segments and the sizes of the data centers, there is a strong consistency across all companies in terms of the technology deployed, storage management practices, as well as the challenges that are faced.
Nearly all critical data is now stored on external disk storage subsystems. The average installed capacity is 500 TB which is typically spread across multiple sites. Growth in storage requirements, larger capacity disks and subsystems, and affordable pricing have all led to large storage configurations. Over 10 percent of the companies now have more than 1 PB (1,000 terabytes) of storage to manage on a daily basis.
Managing Storage:Trends, Challenges,and Options1-800-COURSESwww.globalknowledge.comExpert Reference Series of White PapersWritten and Provided byUntitled DocumentExecutive SummaryThe explosion ofdata and the increasing criticalityand dependencyofbusinessesondigitized information are leading to larger and more complexstorage environmentsthatareincreasinglychallenging to manage. Poorlydesigned or managed storage infrastructure putthe entire businessatriskin case ofacatastrophicfailure. A robuststorage infrastructure requireshighlyreliable equipmentaswellasa strong team ofexpertsto manage itefficiently.The findingsofa globalstudyinvolving inputfrom over 1,000 IT professionalsfocusing onstorage infrastructure are presented in thispaper. Thisstudywillhelp IT managersrefinetheir plansbycomparing and correlating with the overalltrendsin the industry.KeyChallengesIT/storage managersand storage professionalsacrossall sizesofcompaniesface the following majorchallenges:" Making informed strategic/big-picture decisions"Managing storage demand againstthe explosion ofdata"Planning, designing, and managing multi-site, multi-vendor environments"Notdoing enough or notdoing wellin executing disaster recovery, businesscontinuity, andbackup/recovery"Non-availabilityoftrained storage professionalsThe underlying reason for nearlyallofthe above challengesisa constrained environmentwhere storage managementisnotadequatelyappreciated, staffed, or skilled.ComplexStorage EnvironmentsDespite the differencesin industrysegmentsand the sizesofthe data centers, there isastrongconsistencyacrossallcompaniesin termsofthe technologydeployed, storagemanagementpractices, aswellasthe challengesthatare faced.Nearlyallcriticaldata isnow stored on externaldiskstorage subsystems. The averageinstalled capacityis500 TB which istypicallyspread acrossmultiple sites. Growth instoragerequirements, larger capacitydisksand subsystems, and affordable pricing haveallled to large storage configurations. Over 10 percentofthe companiesnow have morethan 1 PB (1,000 terabytes) ofstorage to manage on a dailybasis.Storage subsystems, SANs, and backup/recoverytechnologiesare mostcommonlyimplemented, followed byreplication and NAStechnologies. IP SAN and CAStechnologieshave started to make their presence known in the companies.Each ofthese storage technologysegmentsisunique in manyways, bringing itsownspecificbusinessand operationalvalue. Each requiresa differentsetofskillsfor effectivedesign and management. Lackofknowledge and expertise in a specificsegmentcan lead tounder-deploymentofone or more ofthese technologies.1Managing Storage: Trends, Challenges, and OptionsExecutive Summary . . . . . . . . . . . . .1Introduction . . . . . . . . . . . . . . . . . . .4ChallengesFaced byIT/Storage Managers . . . . . . . . . . . . . . . . . . . . .4ComplexStorage Environments . . . . . . . . . . . . . . . . .6Storage TechnologySegments . . . . . . . . . . . . . . . . . . . .6Formalized Storage Groups . . . . . .7Responsibilities . . . . . . . . . . . . . . .7Storage Group Size . . . . . . . . . . . . .8Storage Group Skillsand Performance . . . . . . . . . . . . . . . . . .9Sourcesfor Storage Skills . . . . . .10Recommendationsand Conclusions . . . . . . . . . . . . . . . . . .11EMCResponse and Initiatives....................111. 2. 3. 188.8.131.52 4.2 4.3 4.45. 6. Untitled DocumentCriticalityofStorage and the Need for Formalized Storage GroupsStorage infrastructure ismission critical. Losing storage in a catastrophicsituation cancreate severe damage to the business. In case ofan unfortunate disaster, information onstorage subsystemscan be permanentlylostunlessa well-designed recoverymechanism isplanned and implemented.In addition to reliable equipment, a well-structured storage group ofhighlyskilledprofessionalsiscriticalto building and maintaining a high-performance and highlyavailable storage infrastructure.Fiftypercentofthe companiesrecognized the criticalityofstorage managementand havecreated formaland focused storage groups. Itappearsthatthe other 50 percentstillneed toappreciate how importantstorage infrastructure isin termsofitsmission criticalityandefficientexecution oftheir data processing objectives. The storage groupsare responsible for overallplanning, design, implementation, monitoring,administering, managing, and operations. Structure ofthe group, titles, and rolesare yettobe standardized. However the responsibilitiesand tasksare common acrosscompanies.Strong correlation wasfound between the installed storage capacityand the size ofthestorage group. The ratio ishigh atlower capacitiesand reducesasthe installed capacitygrows. One storage professionalisdeployed to manage every5 TB (1:5) ofstorage forinstallationshaving 100 TB storage. At500 TB, the ratio reducesto 1:10.One-thirdofthe storage professionalsare fullyequipped with the knowledge and skillsrequired to carryouttheir responsibilitiesefficiently. The studyshowed thata surprisinglylargenumber,i.e., the remaining two-thirds, require further training and developmenttobuildtheir capabilities.Building or Expanding Storage GroupsWhen more or better skillsare required, managerswould like to hire storage-certified orhighlyskilled and experienced storage professionals. However, the shortage ofsuch skillsinthe marketplace iscausing managersto relyon developing the skillsin-house through on-the-job training and vendor-delivered training. Thistraining iscritical, buttypicallylimited tovendor technologyand productsthatare deployed in their environment. A desirablealternativewouldbe to have deep skillsin the technologydeployed and also have extensiveknowledge aboutthe overalltechnologyand optionsthe storage industryhasto offer.Recommendationsand ConclusionsBased on the findingsofthisstudy, IT managersand storage managersmustensure that:" Criticalityofstorage infrastructure and associated risksto the businessare wellunderstood"Formalized storage groupsare builtand adequatelystaffed"Skillsassessmentsand developmentofstorage professionalsin the team are carried out"Storage team includesspecialistsfor each ofthe deployed storage technologysegments"Application, systems, database and networkadministration groupsappreciate storage tech-nologyand workcloselywith the storage groupThe seriousshortage ofskilled storage professionalsalso createsattractive opportunitiesfor upcoming generationsofIT professionals, aswellasfor those looking for a differentcareer in a challenging, high-growth, dynamicmarketspace.2Managing Storage: Trends, Challenges, and OptionsUntitled DocumentThe storage industryneedsto take ownership ofensuring thatthe knowledge and skillsofthe storage professionalsare developed. Universitiesand collegeshave an opportunitytointroduce storage technologyeducation and help fillthe vastskillsgap and shortage ofskilled storage professionalsin the industry.EMCResponse and InitiativesEMCrecognizesthe need for better-skilled professionalsin itscustomer base, aswellasacrossthe entire IT industry. The following initiativeswillcreate appropriate optionsfor ITmanagersto meettheir challengesbyaddressing the need for more and better-skilledprofessionals:" EMCtechnologyand role-specificcurriculum and certification"Storage technology open curriculum and certification"Collaboration with leading universitiesto provide storage education for future professionals"Partnershipswith leading training companiesto make storage technologyeducation avail-able to the whole IT industry.3Managing Storage: Trends, Challenges, and OptionsUntitled Document1. IntroductionThe explosion ofdata and the increasing criticalityand dependencyofbusinessesondigitized information are leading to larger and more complexstorage environmentsthatareincreasinglychallenging to manage. Poorlydesigned or managed storage infrastructureputsthe entire businessatriskin the eventofa catastrophicfailure. Thispaper summarizesa research studycarried outto learn how companiesare meetingthese challenging requirements. These findingswillassistthe IT/storage managersincomparing and correlating their planswith the overalltrendsin the industry. Even thougheach companyhasitsunique requirements, thisinformation willbe helpfulin buildingstronger and more efficientstorage managementteams. Stronger storage managementteamswill, in turn, lead to more robuststorage infrastructures.Globaltrendsare determined in areasrelated to:" Technicalenvironments"Managementchallenges"Practicesfor building storage managementgroups"Optionsfor acquiring more or better storage skillsThe studywascarried outbetween July2005 and February2006. The methodologyofinteractingwith storage managersand professionalsincluded surveys, interviews, andfocusgroup discussions. The studycovered:"Over 1,000 managersand storage professionalsacrossthe globe"Allmajor geographiesand major industrysegments"Large, medium, and smallenterprises"EMCusersaswellasthose using storage solutionsfrom other vendors2. ChallengesFaced byIT/Storage ManagersThe majorityofmanagersaswellstorage professionalsidentified the following keyactivitiesaschallenges. These challengesare common to both the large enterprise andSME(smalland medium enterprises) sectorsofthe industry:Table 1 Mostimportantactivities/constraintsidentified aschallengesbymanagersand professionals4Managing Storage: Trends, Challenges, and OptionsChallengesIdentified byIT/Storage Managers"Informed strategic/big-picture decisions"Managing storage demand"Plan, design, and managemulti-site, multi-vendor environments"Disaster recovery/businesscontinuityincluding backup/recovery"Non-availabilityoftrained storage professionalsUntitled DocumentAnimportantaspectto note isthateach ofthese activitiesison-going atvariouslevelsin eachofthe companies. Activitiessuch asbackup/recoveryhave been in practice for decades; stillthe professionalsbelieve thattheyare notdoing enough or notdoing them well. The following table summarizesthe inputfrom managersand professionalsfrom enterpriseand SMEcompanies. Mostofthe challengesare common and form the basisfor the keychallengesin Table 1. Table 2 Whatkeepsthem awake? Pain pointsin order ofpriorityacrossthe two marketspaces5Managing Storage: Trends, Challenges, and OptionsRespondentsLarge Enterprise: IT/Storage Managers76% " Struggle with the explosion ofdata driving the need for more storage65% " Be able to design and manage multi-site environments53% " Be able to design and manage multi-vendor environments53% " Dealing with compliance regulations53% " Non-availabilityoftrained storage professionalsRespondentsLarge Enterprise: Storage Professionals50% " Disaster recovery/businesscontinuity notdoing itwellor enough50% "Notabletodesign optimalstorage infrastructure38% "Strugglewith the explosion ofdata driving the need for more storage38% " Lackefficiencyin streamlining storage operationsRespondentsSME: IT/Storage Managers60% " Disaster recovery/businesscontinuity notdoing itwellor enough56% " Non-availabilityoftrained storage professionals40% "Be able to design and manage multi-site environmentsRespondentsSME: Storage Professionals82% " Struggle with the explosion ofdata driving the need for more storage71% "Non-availabilityoftrained storage professionals65% "Beabletodesign and manage multi-site environments65% " Disaster recovery/businesscontinuity notdoing itwellor enoughUntitled DocumentThe primaryreasonsfor notexecuting these activitiesto the desired levelsinclude gapsinknowledge and skillsofthe storage professionals. These gapsare notnecessarilydue tolackofcompetence ofthe professionals, butto the factthatstorage technologyeducationisdifficultto find. For example, the technical/IT education curricula in collegesanduniversitieshave notincluded storage technologyin their courses. On the other hand,vendorstypicallyprovide training on their productswith a focuson deploymentand usage. Wewillfind outlater in thispaper the methodologybywhich moststorage professionalsacquire knowledge and build skillsto carryouttheir assignments.3. ComplexStorage EnvironmentsOne ofthe major considerationsin a studyofthisnature isto ascertain how similar ordifferentthe storage infrastructuresare? The studyrevealed thatthe data centersacrossAmerica, Europe, and Asia have deployed verysimilar storage solutions, includinghardware and software. The sizesvarybased upon businessrequirements, or in somecasesa particular vendor mayhave stronger presence in a given environment, buton thewhole, the technologydeployed and challengesfaced are verycommon. " 96% ofthe storage capacitydeployed ison externalstoragesubsystems."75% ofthe companieshavemulti-site data processing environments."Nearly80% ofthe companiesareatvariousstagesofstorageconsolidation."Nearly80% ofthe companieshave 100 TB or more storage tomanage."Average installed capacityisapprox. 500 TB.Figure 1 - Distribution ofstorage capacityacrossstudied companies3.1 Storage TechnologySegmentsThe analysisofstorage technologydeployed and itsimportance to the data center showedno surprisesasitaligned with generalmarkettrendsfor each ofthe storage technologysegments. "Storage subsystems, bydefault, are the mostimportantsegmentastheyprovide the back-bone infrastructure, storage capacity, reliability, availability, performance, and connectivity. "Two segments, storage areasnetworks(SANs) and backup/recovery(BR) were rated asimportantbymore than 75 percentofthe storage professionals. "Networked-attached storage (NAS), remote replication, and localreplication were consideredimportantby50-75 percentofstorage professionals."New technologiessuch asCASand IP-SAN are considered importantby25-50 percentoftheprofessionals.Each ofthe technologysegmentscould be considered unique in manyways, bringing theirown specificbusinessor operationalvalues. For example, SAN and NASprovideconnectivityoptionswith unique functionality, while BR and replication technologiesprovide optionsfor information protection againstplanned and unplanned outages.6Managing Storage: Trends, Challenges, and Options5 00TB-1PBM ore Than1PB (10% )(30% )100-500TB(40% )Up to100TB (20% )Untitled DocumentTable 3 Mostcommon storage technologysegmentsand their importanceThese technologysegments(Table 3) are atvariousstagesofevolution and maturity. Onecommon aspectisthateach isconsidered sophisticated and complexand each requiresunique skillsin termsofassessing, planning, designing, deploying, and managing themeffectively. The mosteffective wayto manage such diverse technologyisto havespecialized expertswithin the teamswho can effectivelymanage their specialtysegments.4.Formalized Storage GroupsStorage infrastructure ismission criticaland nearly40 percentofinfrastructure budgetsareallocated to storage-related productsand services. A well-structured storage group ofhighlyskilled professionalsiscriticalto building and maintaining high-performance andhighlyavailable storage infrastructure. Nearly50 percentofthe companieshave recognized thisneed and have established aformalstorage group within the IT organization. Despite the skillgapsand shortage ofskilled storage experts, thistrend ismoving in a positive direction. Asmore and morecompaniesrecognize the importance ofhaving highlyskilled storage professionalstobetter plan, design, and manage their storage infrastructures, we should see thepercentage go up.4.1 ResponsibilitiesThe storage groupsare responsible for overallplanning, design, implementation,monitoring, managing, testing, and operating allcomponentsofinfrastructure. Interactionswith IT/storage managersand professionalsresulted in the listofactivities/tasksfor which theyare responsible (Figure 2). The listincludesvariousjobfunctions, including storage administration, architecture, and operations. Even though the conceptofformalstorage managementisevolving, there isa consistencyacrosscompaniesin termsofexpectationsfrom thisfunction. Thisisindicated bythe factthatover 50 percentofthe professionalsare engaged in the listed activities(with theexception ofvendor evaluation). 7Managing Storage: Trends, Challenges, and OptionsStorage TechnologySegments%ConsiderImportant/VeryImportant" Storage PlatformsAll"Storage Area Networks(SAN)75% or more"Backup/Recovery75% or more"Remote Replication50 to 74%"LocalReplication50 to 74%"Network-Attached Storage (NAS)50 to 74%"Content-Addressed Storage (CAS)25 to 50%"IP SAN25 to 50%Do the companiestodayhavethese skills? Or isa lackofexpertise leading to under-deploymentofone or morethese technologies? Are theIT/storage managerssatisfiedwith their implementations?Untitled DocumentFigure 2 Responsibilities of a typical storage group as identified by the storage professionalsThirty-nine percent of the individuals indicated that vendor evaluation is theirresponsibility. This makes intuitive sense because vendor selection typically fallsunder thecharter of IT/storage managers and select individual storage professionals.Underlying these tasks are specialty areas that require deep technical skills in the areas ofplanning, designing, and managing. Figure 3 highlights the storage technology segmentsin which storage professionals are engaged. Ninety-six percent of the professionals areengaged in SAN-related activities. SAN activities range from deploying storage subsystemsusing SAN switches for connectivity to complexSAN implementations across multiple sites.The spread of responsibilities across technologies indicates that, in general, each storageprofessional is responsible for several technology segments.Figure 3 Storage group responsibility by storage technology segments4.2 Storage Group SizeThe storage group consists of multiple roles that include storage architects, managers,administrators, and operators. The number of such professionals engaged in storagerelated activities is proportionate to the installed storage capacity. The ratio of installedcapacity to the number of professionals in the storage team is high at lower capacities andit reduces as the capacity increases. The current ratio at 100 TB is 1:5 (one professional forevery 5 TB installed). It reached 1:10 at 500 TB. 8Managing Storage: Trends, Challenges, and Options% c a r r y r e s p o n s i b i l i t y0 %1 0 %2 0 %3 0 %4 0 %5 0 %6 0 %7 0 %8 0 %9 0 %1 0 0 %V e n d o r E v a l u a t i o nB u s i n e s s C o n t i n u i t y T e s t i n g & V a l i d a t i o nR e p o r t i n g - B u s i n e s s / A p p l i c a t i o n A l i g n m e n tC a p a c i t y P l a n n i n g / T r e n d A n a l y s i sB a c k u p a n d R e c o v e r yP e r f o r m a n c e A n a l y s i s a n d M o n i t o r i n gD e s i g n S t o r a g e I n f r a s t r u c t u r eS t o r a g e A l l o c a t i o n a n d P r o v i s i o n i n gInstallation Specification:This product, if entitled to EMC installation, will be installed within one hundred twenty (120) days after shipment unless otherwisedelayed by (i) customer s acts or omissions, (ii) mutual agreement, or (iii) conditions beyond EMC s control.2 0 %4 0 %6 0 %8 0 %1 0 0 %1 2 0 %9 6 %5 2 %3 9 %2 6 %1 4 %1 3 %1 0 %S A NB a c k u p / R e c o v e r yN A SI P S A NC A SL o c a l D a t a R e p l i c a t i o nR e m o t e D a t a R e p l i c a t i o nUntitled DocumentFigure 4 illustratesthe relationship between the number ofindividualsinvolved in storagemanagementactivitieswith the installed storage capacity. An average of50 professionalsismanaging the industryaverage size installation of500 TB.Figure 4 Number ofstorage professionalsvs. storage capacitytheymanage4.3 Storage Group Skillsand PerformanceAnalysisofIT/storage managers viewson the skilllevelsoftheir team leadsto the conclusionthatabout33 percentoftheir teamsare properlyskilled to carryouttheir responsibilities,whereasthe other two-thirdsrequire further training and development. Thisrepresentsa keychallenge to storage managersbecause itunderscoresthe veryrealskillsgap thatexistsintheir groups. With sub-optimalskillscomessub-optimalstorage deployment. Figure 5 Skilllevelsofstorage professionalsto carryoutthe activitiesAwell-skilled team willlead to higher productivity, better deploymentand managementoftechnology, and optimization ofthe number ofprofessionalsrequired.9Managing Storage: Trends, Challenges, and Options051010020030040050060070080090010001100205090# Professionals Involved in M anaging Storage InfrastructureRequire Further Skills Developm ent0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%Storage Allocation and ProvisioningSkilledInfrastructure Availability M onitoringDesign Storage InfrastructurePerform ance Analysis and M onitoringBackup and RecoveryCapacity Planning/Trend AnalysisReporting - Business/Application Alignm entBusiness Continuity Testing and ValidationVendor EvaluationUntitled Document4.4 Sources for Storage SkillsA shortage of skilled storage professionals is the most important challenge faced by theIT/storage managers. In fact, most of other challenges originate from this very basicproblem of not having skilled storage professionals on the team.When more or better storage skills are required, managers are likely to explore options asillustrated in Figure 6. Figure 6 Likely sources of acquiring storage skillsHowever, given the fact that there are very limited numbers of certified or well-skilledstorage professionals in the market, the managers resort to internal recruitment anddevelopment using development sources as shown in Figure 7. There is an obviouspreference for training from storage technology vendors followed by trusting their own in-house experts to train new employees in the group.Figure 7 Most trusted training sources for development of storage skills10Managing Storage: Trends, Challenges, and Options0 %1 0 %2 0 %3 0 %4 0 %5 0 %C e r t i f i c a t i o n T r a i n i n gT r a i n i n g b y S p e c i a l i z e d S t o r a g e T r a i n e r sI n - H o u s e I n s t r u c t o r T r a i n i n gO n - t h e - J o b T r a i n i n gT r a i n i n g f r o m S t o r a g e T e c h n o l o g y V e n d o r s% M a n a e r s0 %1 0 %2 0 %3 0 %4 0 %5 0 %6 0 %7 0 %8 0 %9 0 %1 0 0 %s k E n p l o y e e s t o S e l f - D e v e l o p S t o r a g e S k i l l sI n - H o u s e o n - t h e - J o b T r a i n i n gE n g a g e a C o n s u l t a n tS e n d E m p l o y e e s f o r E x t e r n a l T r a i n i n gH i r e I T P r o f e s s i o n a l s w i t h S t o r a g e S k i l l sH i r e C e r t i f i e d I n d i v i d u a l sUntitled Document5. Recommendationsand ConclusionsStorage infrastructure isthe mostcriticalcomponentofoverallIT infrastructure from theperspective ofavailabilityand protection. Italso playsa criticalpartin making theapplicationsworkefficientlylocallyaswellasacrossmultiple sites. With the increasingcomplexityand criticalityofstorage, highlyskilled and focused storage groupsare asmission criticalasthe technologybeing deployed.Thisanalysisshowsthatcurrentlynearlyhalfofthe companiesdo nothave formalstorage groups. Another startling factisthattwo-thirdsofthe storage professionalsemployed todayrequire improving their knowledge and skillsto carryouttheir responsibilitiesefficiently.These skillgapsare creating challengesthathave wide implicationsacrossthe ITorganization. The abilityto make informed strategicdecisionsand proactive planning tomanage storage demandsare being hampered bylackofbroad and deep knowledge.Challengesto manage multi-site, multi-vendor environmentare verydifficultto meetunlesswell-constructed, comprehensive, and strategicplansare implemented efficiently. " Companiesthatdo nothave formaland focused storage managementgroupsmustevaluatethismission-criticalrequirement. "Even the companiesthathave dedicated storage teamsmustcarefullyanalyze the skillsrequirementsand currentlevelofskillsin their teams."Companiesmustconsider developing specialized expertsin each ofthe storage technologysegmentsthattheyhave deployed."Storage technologyvendorsshould take ownership ofdeveloping knowledge and skillsinthe industrywhen theyintroduce new technologies. "Leading universitiesand colleges, aswellasleading training providers, mustconsiderincludingstorage technologycoursesin their curricula in order to fillthese gaps. On a positivenote, shortagesofknowledgeable and skilled professionalsrepresentopportunitiesfor upcoming generationsofIT professionalsaswellfor those who arelookingfor a differentcareer in a high-growth, dynamicenvironment.6. EMCResponse and InitiativesThe objectiveofEMCEducation Servicesin carrying outthisstudywasto identifyareasofdeficienciesin the storage industryand to playa role in addressing these challenges.The following keyinitiativescreate optionsfor storage managersand professionalstoacquire more or better skillsfor their organizations:"EMCTechnologyCurriculum:Suitable for EMCusers, aligned with core technologyareasand jobroles/responsibilities."Storage Administrator Certification:Suitable for EMCusers, partofthe EMCProven"Professionalframework, aligned with keytechnologyspecialtiesand job roles(storageadministrator, storage manager, and storage architect)."Storage TechnologistCurriculum:Suitable for EMCusersand overallIT industry, this open curriculum focuseson concepts, principals, and core skillsand noton products."Storage TechnologistCertification:Suitable for EMCusersand overallIT industry, partofEMCProven Professionalframework, the open certification focuseson concepts,principals, and core skillsand noton products."EMCAcademyProgram: Open storagetechnologycurriculum for technologymajorsin collegesand universities, targeted to help build a highlyskilled pooloffuture storage managersand professionals."EMCLearning Partner Program: Open storage technologycurriculum, offered byleading,independenttraining companies, designed to build or improve storage technologyskillsleading to better design and managementofefficientstorage infrastructures.11Managing Storage: Trends, Challenges, and OptionsUntitled DocumentAlokShrivastavaSenior Director, Education ServicesEMC CorporationShrivastava_alok@emc.comAlok Shrivastava is responsible for various functions within EMC Education Services. Keyareas of his responsibility include major components of technical training and fieldreadiness, EMC Proven Professional Certification, internal communications and programmanagement, new product readiness, Storage Technologist open training andCertification, EMC Learning Partner program, and the EMC Academy program.Prior to joining the Education Services team in 2003, Mr. Shrivastava was responsible forbuilding and leading a strong sales engineering team for the EMC Asia-Pacific/Japan region. In his nearly 24-year professional career, he has been an application developer, storagemanager, systems manager, pre- and post-sales consultant, sales engineering manager,and director of the sales engineering function at the regional level. 12EMC2, EMC, and where information lives areregistered trademarks of EMC Corporation. Allother trademarks used herein are the propertyof their respective owners. Copyright 2006 EMC Corporation. All rights reserved. Published in the USA. 05/06 EMC PerspectiveH2159Untitled DocumentLearn MoreLearn more about how you can improve productivity, enhance efficiency, and sharpen your compet-itive edge. Check out the following Global Knowledge course: Storage Technology FoundationsAbout Global KnowledgeGlobal Knowledge is the largest privately held provider of training and enterprise learning servicesfor information technology (IT) and management professionals. The company offers a broad arrayof hands-on IT, project management, and professional skills training featuring proprietary core andcustom curriculum, as well as content from leading companies, including Cisco, Microsoft, Nortel,Oracle, and Red Hat. Delivered in classrooms, at private facilities, or over the Internet, GlobalKnowledge has helped Fortune 500 companies, organizations and government agencies leveragelearning to turn knowledge into productivity for employees, customers, and channel partners.Founded in 1995, Global Knowledge employs more than 1,100 people worldwide and is headquar-tered in Cary, NC. The company is owned by New York-based investment firm Welsh, Carson,Anderson, and Stowe. For more information visit www.globalknowledge.com.Copyright 2006 Global Knowledge Training LLC. All rights reserved.Pa13